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Frequently Asked Questions

If you just enrolled in Snow's Home & Garden Rewards™ or are just interested in learning more about the program, we've got plenty of easy to understand answers right here. Your most frequently asked questions on Snow's Home & Garden Rewards™ are below. Just scroll down until you find yours, click on it and the answer will be revealed. If you still can't find what you need, contact customer service at 1-508-255-0158 ext. 120 or email us at customerservice@snowscapecod.com.

  • How do I sign up for Snow's Home & Garden Rewards™?

    There are two ways to sign-up for the Snow’s Home & Garden Rewards program. Either fill out an application at a participating store or click “Join” in the blue banner above. Once the enrollment process is complete, you’ll receive a Snow’s Home & Garden Rewards card to use with all purchases.
  • How do I earn points?

    Earn points by presenting your card with every purchase at any participating Snow’s Home & Garden store. You’ll earn 10 points per dollar spent in store. Snow’s Home & Garden stores are independently owned and operated and reserve the right to modify the point structure at any time.
  • How do I earn rewards certificates?

    For every 2500 points you accumulate, you will receive a $5 Rewards Certificate. Rewards Certificates are compiled and automatically sent to qualified customers monthly and are valid for approximately 180 days.
  • How do I redeem my rewards certificates?

    Redeem them at any participating Snow's Home & Garden Rewards™ store. Rewards certificates are valid for approximately 180 days. The expiration date is printed on your certificate.
  • Why do I need to include my birth month on my profile?

    This is an optional field in your profile information. You never know, we might send you a card on your birthday.
  • Where can I check my points balance for Snow's Home & Garden Rewards™?

    Check your balance on the Snow's Home & Garden Rewards™ website upon login.
  • I forgot my Snow's Home & Garden Rewards™ username or password.

    If you forgot your password, click on “Reset Password.”
    If you forgot your username and password, you will need to contact customer service by email at rewards@snowscapecod.com or by calling 508-255-0158 ext. 120 for assistance.
    If you are logging in for the first time, use your Snow’s Home & Garden Rewards card # as your user name and the first three digits of your first name (lowercase) and zip code as your password. If you first name only has 2 letters, use a ! as the third letter. If you have any trouble contact customer service by email at rewards@snowscapecod.com or by calling 508-255-0158 ext. 120.
  • How long after a purchase does it take for my points to show up online?

    Please allow up to 3 business days. If you have just signed up for the Snow's Home & Garden Rewards™ program, it could take up to 4 weeks while we process your application. If you see missing transactions or an incorrect balance, please contact the store from which you made the purchase or contact customer service by email at rewards@snowscapecod.com or by calling 1-508-255-0158 ext. 120.
  • Can I get retroactive credit for a purchase I made and forgot to use my card?

    Yes. Please bring a copy of your receipt and your Snow’s Home & Garden Rewards card the next time you come in. We will add the points to your account for qualifying purchases.
  • Can I have a rewards certificate replaced?

    Rewards certificates are like cash and cannot be replaced if lost or stolen.
  • How do I update my address, email or phone info on my Snow's Home & Garden Rewards™ account?

    Once you are logged into your account, click "My Profile" to update email, address and phone number.
  • What if I've lost/misplaced my card?

    Log in to your account. Print a replacement card by navigating to "My Account" and select the Print Replacement Card tab in the account navigation bar.
  • What if I return an item that I previously earned points on?

    The points originally earned on the item will be subtracted from your balance.
  • I show a purchase, but I received 0 Snow's Home & Garden Rewards™ points.

    Some products may be excluded from earning points or may earn a percentage of points. See your Snow's Home & Garden Rewards™ store for details.
  • Do my points expire?

    Yes, after 2+ years (or 730+ days) of purchase inactivity on your Snow’s Home & Garden Rewards card, your entire point balance will expire and be re-set to 0.

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